Since the outbreak of theCoronavirus COVID-19, our teams have been doing everything possible to guarantee the safety and health of our passengers and cabin crew.
We regularly consult all relevant international authorities to make sure that we follow - and even surpass - their instructions on health precautions related to the effort to prevent the spread of the Coronavirus.
Aircraft cleaning procedures, which were already of the highest standard given our all-business class offer, have been reinforced to guarantee a safe and relaxing experience for our passengers. Our brand-new A321neo also features a state-of-the-art air circulation system that renews cabin air every 3 minutes.
In light of President Trump’s recent restrictions on travel between Europe and the U.S., effective March 13th, we have been forced to reassess our flight schedule for the upcoming months.
We must suspend all scheduled flights from March 18th to June 15th, 2020
According to the evolution of the situation we expect to resume our activity on June 16th, 2020.
In the unlikely event that your flight has been cancelled by La Compagnie in light of the Covid-19 situation, you will be notified directly via the contact details provided in your booking and will be offered solutions to modify, postpone or cancel your flights.
Moreover, we extend flexibility to all passengers with flights until July 31st, 2020
Any passengers with a flight scheduled between now and July 31st, 2020 who would like to postpone their departure may do so, regardless of fare conditions and at no charge, or receive a non-refundable but transferrable voucher (valid for 12 months).
From March 16th, 2020, our customer team will be available:
- By email to firstname.lastname@example.org
- By phone from Monday to Friday from 10AM to 6PM
Due to the exceptional situation we experiment delays in our answers but our team will do its best to answer to all passengers requests by the end of the week. Thanks for your patience