General Conditions of Sale and Carriage

These General Conditions of Sale and Carriage govern, under the conditions provided for herein, thesale, reservation, and use of air transport services for passengers and their baggage offered by DreamJet, marketed under the brand name “La Compagnie”.

Theyinclude:

a)     Our General Conditions of Sale and Use, if you use the DreamJet websitewww.lacompagnie.com (hereinafter the “Website”) or the DreamJet telephonereservation service

b)     Our General Conditions of Carriage

c)     Our Fare Conditions

d)     Our Special Conditions applicable to the country or region where you booked your ticket

The purchase of DreamJet flights implies that the customer fully accepts theseGeneral Conditions of Sale and Carriage, and unreservedly accepts all of theprovisions set out herein.

Pleasealso read carefully:

-         Notice to Passengers relating to air carrier liability

-         Passenger Rights Notice

-         Contingency Plan in the event of a significant delay

-         Privacy Policy

-         Cookie Policy

-         Web Accessibility Statement

-         Legal Notice

Onthis page you will find DreamJet's General Conditions of Sale and Use, GeneralConditions of Carriage, Fare Conditions, and Special Conditions applicable tothe country or region where you booked your ticket.

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DreamJet is a simplified joint-stock company,with its registered office at Immeuble Symbiose, 10 avenue Aristide Briand,92220 Bagneux and registered with the Nanterre Trade and Companies Registerunder number 798 090 627 (hereinafter “DreamJet”), which operates an airline under the trade name “La Compagnie”.

TheseGeneral Conditions of Sale and Use apply to the use of the DreamJet website www.lacompagnie.com (here in after the “Website”), DreamJet's telephone reservation service, and all transactions for the sale of transport servicesand/or services related to transport carried out with DreamJet via the Websiteor its telephone reservation service.

Thecontact details, opening hours, and any communication costs of the telephonereservation service are indicated on the DreamJet website. This information mayvary depending on the country from which the call is made and thetelecommunications provider used. Any communication costs charged by thecaller's provider remain at the caller's expense.

Transportservices are also subject to the specific contractual conditions appearing onthe Ticket and its appendices, the Fare Conditions, and the General Conditions of Carriage, as well as the Carrier's Regulations and, where applicable, theconditions of the Actual Carrier or the Code Sharing partner operating theservice, as defined in the General Conditions of Carriage.

DreamJetreserves the right to amend, update, or replace these General Conditions ofSale and Use at any time. The terms and conditions applicable to the use of theWebsite or the telephone reservation service are those in force at the time ofsuch use. The terms and conditions applicable to any given sales transactionare those in force at the time of the sale.

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Any sale of transport services and, where applicable, services related to transport is subject to these General Conditions of Sale and Use.

The purchase of a transport service from DreamJet involves entering into a contractof carriage between DreamJet and the passenger on whose behalf the ticket isissued, whether the ticket is purchased by the passenger him/herself or a thirdparty acting on his/her behalf. Any additional services purchased in connectionwith this sale constitute ancillary services to the contract of carriageconcerned.

Theperson purchasing the transport services and/or services related to transportfrom DreamJet, on his/her own behalf and/or on behalf of one or morepassengers, is hereinafter referred to as the “Buyer”.

Thecontract of carriage is deemed to have been entered into when DreamJet sends areservation confirmation by email to the address indicated by the Buyer forthis purpose.

DreamJet'sliability and the contract of carriage are subject to DreamJet's General Conditions of Carriage and Fare Conditions. The Buyer acknowledges having readand accepted DreamJet’s General Conditions of Carriage and Fare Conditions before entering into the contract of carriage, in particular by checking thebox provided for this purpose on the DreamJet Website prior to payment.

DreamJetreserves the right to amend, update, or replace its General Conditions ofCarriage at any time. The General Conditions of Carriage applicable to thecontract of carriage remain those in force at the time of reservation.

Inaccordance with the provisions of Article L. 221-28 of the French ConsumerCode, passenger air transport services provided on a specific date or at aspecific frequency do not benefit from the right of withdrawal provided for inArticles L. 221-18 et seq. of the French Consumer Code.

Consequently,unless otherwise provided by the applicable regulations, these GeneralConditions of Sale and Use, the General Conditions of Carriage, or theapplicable Fare Conditions, the Buyer has no right of withdrawal after enteringinto the contract of carriage.

Theservices offered by DreamJet are only refundable or amendable under theconditions provided for by the applicable Fare Conditions, these GeneralConditions of Sale and Use, and DreamJet's General Conditions of Carriage.

Allpromotional fares offered by DreamJet are subject to specific fare conditions,in particular with regard to amendment, cancellation, and refunds. The Buyeracknowledges having read these special fare conditions, which were provided tohim/her before confirmation of his/her reservation, and expressly accepts themfor him/herself and, where applicable, all Passengers appearing on thereservation concerned.

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3.1 Applicable prices

Theprices applicable to the transport services and/or services related totransport offered by DreamJet are those indicated on the DreamJet Websiteand/or communicated through its telephone reservation service. They are subjectto the terms and conditions set out in DreamJet's General Conditions ofCarriage and the Fare Conditions applicable to the ticket concerned.

Faresare inclusive of all taxes, except for some airport taxes collected locally.They may vary depending on availability, reservation date, route, reservationclass, the services selected, and the applicable fare conditions.

3.2 Payment andreservation confirmation

Unlessotherwise provided by public policy provisions of applicable law, all paymentsmade by the Buyer are considered final, without prejudice to any refund rightsthat may result from the applicable regulations, the General Conditions ofCarriage, or the applicable Fare Conditions.

Ticketssubject to the General Conditions of Carriage may be purchased on the DreamJetWebsite or via the telephone reservation service, using the payment methodsaccepted by DreamJet, including debit card or credit card (Carte Bleue, Visa,Master Card, etc.), as indicated at the time of reservation or on request fromDreamJet.

Thereservation becomes final only after payment confirmation by DreamJet or itspayment service provider, and subject to the issuance of the Ticket.

DreamJetwill send a payment and/or reservation confirmation by email to the addressprovided by the Buyer for this purpose.

3.3 Payment incident ordefault

Inthe event of a declined payment, default, or unjustified payment disputerelating to part or all of the sums due to DreamJet, in particular fortechnical reasons attributable to the Buyer, refusal of bank authorization,insufficient funds, incorrect payment information provided by the Buyer, orfraudulent chargeback request, DreamJet reserves the right not to confirm thereservation or to cancel it.

Wherethe reservation has nevertheless been confirmed or costs have been incurred byDreamJet as a result of a failed or declined payment, default, or paymentdispute attributable to the Buyer, the Buyer will remain liable for the priceof the services ordered, as well as any reasonable, justified, and direct costscaused by such failed or declined payment, default, or payment dispute, to theextent permitted by applicable law.

3.4 Payment dispute andchargeback

Beforesubmitting any chargeback request to his/her bank or payment service provider,the Buyer is asked to send his/her complaint to DreamJet's customer servicedepartment at the following address: customercare@lacompagnie.com, setting outthe reasons for his/her request and providing the relevant supporting documentsto allow DreamJet to review his/her request and respond to it within areasonable time.

TheBuyer must not submit or persist with an unjustified or fraudulent chargebackrequest, in particular where a full or partial refund or gesture of goodwillhas already been made or is being processed by DreamJet, unless there is alegitimate dispute regarding the amount or effectiveness of the refund.

Inthe event of an unjustified or fraudulent chargeback request, DreamJet reservesthe right to provide the bank, payment service provider, or any competent bodywith the information necessary to contest this request, including proof of thereservation, payment, issuance of the Ticket, full or partial use of theservice, processing of the complaint by the customer service department, or arefund already issued.

DreamJetalso reserves the right to take all appropriate measures to obtain payment ofthe sums owed to it, including by way of out-of-court settlement or legal debtrecovery, as well as compensation for the damage suffered, to the extentpermitted by applicable law.

Traveldocuments conferring the right to use the transport services purchased underthese General Conditions of Sale and Use will be sent to the Buyer by email tothe address indicated by him/her at the time of reservation.

Thesedocuments include the reservation confirmation, reservation references and, ifapplicable, electronic ticket numbers.

Theissuance and sending of travel documents is subject to payment confirmationand, where applicable, security or fraud prevention checks implemented byDreamJet or its payment service providers.

TheBuyer is responsible for the accuracy of the information provided at the timeof reservation, including his/her email address and passenger information.DreamJet cannot be held liable for the failure to receive travel documentsresulting from an error, omission, or inaccurate information provided by theBuyer.

TheBuyer is informed that the ticket is non-transferable and can only be used bythe passenger named at the time of reservation, in accordance with DreamJet'sGeneral Conditions of Carriage.

Correctionsof minor clerical errors affecting the passenger's personal information may berequested from DreamJet. These corrections may not have the effect ofsubstituting another person for the originally named passenger or transferringthe right to carriage to a third party.

Thecontracting of services offered by DreamJet's partners or any third-partyprovider will give rise to the conclusion of a separate contract between theservice provider concerned and the person who has contracted the said services.

Unlessotherwise expressly stated, DreamJet is not a party to this contract and is notinvolved in the provision, performance, amendment, cancellation, or refund ofsuch third-party services.

Servicescontracted with third-party partners or service providers are subject to thegeneral conditions, fare conditions, and policies specific to the serviceprovider concerned, which the Buyer is asked to read and accept before enteringinto any contract.

Wherethese services are offered as part of or in connection with a contract ofcarriage with DreamJet, they also remain subject to the correspondingprovisions of DreamJet's General Conditions of Carriage.

DreamJetcannot be held liable for non-performance, improper performance, cancellation,amendment, or any damage resulting from services provided by a third-partypartner or service provider, except for fault directly attributable to DreamJetand unless otherwise provided by public policy provisions of applicable law.

Photographs,illustrations, general descriptions, promotional materials, and advertisingstatements on the DreamJet Website are provided for information purposes onlyand have no contractual value, unless expressly stipulated otherwise orexpressly incorporated into the contract entered into with the Buyer.

Theservices offered by DreamJet are governed by these General Conditions of Saleand Use, DreamJet's General Conditions of Carriage, the Fare Conditionsapplicable to the ticket concerned, and the applicable legal and regulatoryprovisions.

Fortravel to, from, or within the United States, DreamJet's customer service planand the applicable tarmac delay contingency plan may also apply, subject toDreamJet's General Conditions of Carriage and the applicable regulations.

DreamJetaccepts no liability for any loss, direct or indirect, including any loss ofprofit, operating loss, loss of opportunity, or financial loss that may resultfrom the use of the DreamJet website or telephone reservation number, exceptfor any fault directly attributable to DreamJet and unless otherwise providedby legal or regulatory provisions.

Personaldata concerning you and/or passengers is collected and processed by DreamJet inaccordance with the applicable personal data protection regulations andDreamJet's Privacy Policy, available at the following address:

https://www.lacompagnie.com/fr/legal/data-privacy-policy

ThisPolicy specifies in particular the purposes of the processing, the recipientsof the data, any transfers outside the European Economic Area, the rights ofdata subjects, and the procedures for exercising these rights.

Whenyou contact DreamJet's telephone reservation service, your call may be listenedto or recorded, in a timely and proportionate manner, for the purposes oftraining, monitoring, improvement of the quality of service and, if applicable,proving the request made or the transaction carried out.

Youwill be informed of this before recording starts. If you do not want yourconversation to be recorded, you can inform the advisor at the beginning of thecall, except where recording is necessary or required by the applicableregulations.

Inaccordance with the provisions of the French Consumer Code, you are informed ofyour right to register for free on the Bloctel do-not-call list, available atthe following address: www.bloctel.gouv.fr.

Wherea consumer’s telephone data is collected by DreamJet, it is noted that theprior consent of the consumer concerned is required for any telemarketing,except where it occurs in connection with the performance of an ongoingcontract and is related to the subject of such contract.

Theconsumer concerned may opt out of telemarketing at any time, under theconditions described in DreamJet's Privacy Policy.

DreamJetowns or has all the intellectual property rights over the content of theDreamJet Website as well as its trademarks, logos, domain names, documents,photographic and audiovisual representations and, more generally, all thedistinctive signs belonging to it or over which it has rights, which areprotected under intellectual property law.

Noneof these elements protected by intellectual property rights may be used withoutthe express prior written authorization of DreamJet. In the absence of suchauthorization, these elements may not be reproduced, used, disclosed,distributed, translated, disseminated, modified, adapted, or transcribed, inwhole or in part, on any medium and by any means, unless otherwise provided bylaw.

Usersof the DreamJet Website are only allowed to use these elements for strictlypersonal and private purposes (family circle), to the exclusion of anycommercial, professional, or public use.

Anyreproduction, use, or adaptation, in any form, of all or part of the elementsof the DreamJet Website without prior written authorization is likely toconstitute an act of infringement under the French Intellectual Property Code.

Usersof the DreamJet Website may not insert, publish, or maintain, on a third-partywebsite, a hyperlink to the DreamJet Website and/or any of the pages containedtherein without the written authorization of DreamJet, in particular where suchlink could adversely affect the rights, image, reputation, or interests ofDreamJet, or create confusion as to the existence of a commercial orinstitutional link with DreamJet. DreamJet reserves the right to request theremoval of any hyperlink that does not comply with these terms.

TheseGeneral Conditions of Sale and Use are subject to French law, without prejudiceto the provisions applicable to the consumer under the law of his/her countryof habitual residence where applicable.

Therights and obligations arising from international carriage by air remainsubject, where applicable, to the provisions of the Montreal Convention of May28, 1999, and any other applicable international convention or regulation.

TheseGeneral Conditions of Sale and Use are available in several languages. in caseof any discrepancy in interpretation or contradiction between the variouslanguage versions, the French version will prevail.

Inthe event of a dispute relating to the interpretation, performance, validity,or termination of these General Conditions of Sale and Use, the Parties shallendeavor to find an amicable solution.