Web accessibility

Declaration of Non-Compliance with the RGAA

This declaration applies to the “La Compagnie” website.

‍

Compliance Status

This website is not compliant with the RGAA (General Accessibility Improvement Guidelines) – version 4.1.2, due to the non-conformities listed below.

‍

Test Results

The accessibility audit according to RGAA version 4.1.2, conducted by Ideance in January–February 2025, revealed the following results for the tested sample:

• The overall compliance rate is 34.9%.
  This rate is calculated by dividing the number of compliant criteria by the number of applicable criteria.
• The average compliance rate is 44%.
  This rate is obtained by averaging the compliance scores for each page.

Non-Accessible Content

Non-Conformities

List of non-compliant criteria:

1.1 – Informative images do not have text alternatives.
1.2 – Decorative images are not ignored by assistive technologies.
2.2 – Iframe titles are not relevant.
3.1 – Information is conveyed solely through color.
3.2 – Insufficient contrast between text color and background color.
3.3 – Insufficient contrast between interface component colors or informative graphics and background color.
4.1 – Videos lack text transcripts or audio descriptions.
4.4 – Video subtitles are not relevant.
6.1 – Links are not explicit.
6.2 – Links lack a label.
7.1 – Scripts are not compatible with assistive technologies.
7.3 – Scripts are not controllable by keyboard or pointing devices.
7.4 – Script-initiated context changes are not announced or controllable.
8.7 – Language changes are not indicated.
8.9 – Tags are used solely for presentation purposes.
9.1 – Information is not structured using appropriate headings.
9.2 – Page structure is not consistent.
9.3 – Lists are not properly structured.
10.1 – Style sheets are not used to control presentation.
10.3 – Information is not understandable when style sheets are disabled.
10.4 – Text is not readable when font size is increased up to at least 200%.
10.5 – CSS declarations for background and text colors are not used correctly.
10.7 – Focus visibility for interactive elements is not ensured.
10.8 – Hidden content is not properly ignored by assistive technologies.
10.11 – Content cannot be viewed without horizontal scrolling on a 320px-wide window.
10.12 – Text spacing properties cannot be overridden without loss of content or functionality.
10.13 – Additional content appearing on focus or hover is not controllable.
11.1 – Form fields lack labels.
11.2 – Form field labels are not relevant.
11.5 – Similar fields are not grouped.
11.9 – Form button labels are not relevant.
11.10 – Input controls are not used appropriately.
11.11 – Input controls lack suggestions to help correct errors.
11.13 – The purpose of input fields cannot be inferred to enable autofill with user data.
12.1 – The site does not offer at least two different navigation mechanisms.
12.6 – Grouped content areas (header, main navigation, main content, footer, search engine) cannot be accessed or bypassed.
12.7 – A skip link or shortcut to the main content area is missing.
12.8 – Tab order is not consistent.
13.3 – Downloadable office documents do not have accessible versions.
13.8 – Moving or flashing content is not controllable.
13.9 – The content is not accessible in all screen orientations (portrait or landscape).

Content Not Subject to Accessibility Requirements

The cookie manager "Axeptio" and the YouTube video player are exempt.
Therefore, they were not subject to a full and detailed audit.

However, it has been verified that their presence does not prevent the use or consultation of the rest of the website.

Additional Remarks

Validity of the Generated Source Code

The source code generated for the site’s pages is not fully valid according to the specified document type.

Nevertheless, for the reasons outlined below, RGAA criterion 8.2 corresponding to this point has been marked as compliant.

Officially, WCAG criterion 4.1.1, related to RGAA criterion 8.2, has been removed from WCAG 2.2 and is considered always satisfied with respect to WCAG 2.1 and the European standard EN 301 549.

In practice, this criterion no longer provides any real benefit for accessibility for people with disabilities.
Any accessibility issues arising from invalid source code are already covered by other RGAA criteria.

Declaration Date

This declaration was established on February 4, 2025.

Technologies Used to Develop the Site

• HTML5
• SVG
• ARIA
• CSS
• JavaScript
  

Testing Environment

Tests were conducted using the following combinations of web browsers and screen readers:

• Firefox 133.0 and NVDA 2024.4.1 on Windows 11
• Firefox 133.0 and JAWS 2024 on Windows 11
• Safari and VoiceOver on macOS 15.1.1
• Safari and VoiceOver on iOS 18.1.1
  

Tools Used to Assess Accessibility

• Colour Contrast Analyser
• Contrast Finder
• Firefox Developer Tools
• Web Developer (Firefox extension)
• HeadingsMap (Firefox extension)
• Stylus (Firefox extension)
  

Pages Reviewed for Compliance

• Home
• Group contact
• Legal notice
• Accessibility
• About us
• Our locations
• Loyalty program
• Press area
• Events
• Content page “Event”
• Content page “Our airports”

Accessibility Improvement Process

Taking care of all the above to make La Compagnie website accessible.

‍

Feedback and Contact

If you are unable to access a content or service on this website, you may contact us using one of the following methods, describing your issue:

• Email us at: accessibility@lacompagnie.com
• By phone:
  • From abroad: +33 9 88 29 01 35, daily from 8 a.m. to 6 p.m. (Paris time)
  • In France: 0 892 230 240 (0.45€/min), daily from 8 a.m. to 6 p.m.
  • In the US: 1-800-218-8187 (toll-free from a US number), daily from 9 a.m. to 9 p.m. (New York time)
• By post: 21-37 rue de Stalingrad, 94110 ARCUEIL, France

We are committed to responding within a maximum of four months.

‍

Remedies

You have identified one or more violations of the digital accessibility regulations on this website (accessibility issues, lack of required declarations, etc.).

You have contacted us to inform us.
You did not receive a satisfactory response.

You may then:

• Contact Arcom
  To report one or more violations of accessibility regulations, go to the contact form on Arcom’s website.
• Contact the Defender of Rights (Défenseur des droits)
  To assert your rights regarding accessibility issues:
  • Contact your regional delegate via the online directory.
  • Or fill out the online complaint form by selecting:
    “I am a victim of discrimination” → “Private goods and services” → “Disability”
  • Or send a free letter (no postage required) to:
    Défenseur des droits
    Libre réponse 71120
    75342 Paris CEDEX 07

‍