FARE CONDITIONS

Conditions of use and amendment of tickets

• Tickets containing flight coupons issued by La Compagnie must be used in their entirety and in the order in which they were issued.

• Tickets are valid for a maximum of 12 months from the date of first issue of the outbound coupon.

• A coupon cannot be refunded once it has been used.

• If several Fare Categories are combined within the same booking, the most restrictive conditions will apply to the whole booking in terms of refunds.

• If you change fare category, the new fare category must be at least equal to or higher than the old one. For example, a SMART coupon can be changed to a FLEX coupon, while the reverse is not permitted.

• In the event of a change in seasonal pricing, the fare of the new booking must be at least equal to or higher than the previous one.

• If the outbound and return tickets are amended before the outbound coupon is used, the amendments may lead to a fare adjustment for all the coupons making up the tickets.

• Regardless of the number of amendments made to the ticket(s) and their coupons, the original Fare Conditions continue to apply in the event of a refund. For example, if you purchased a SMART coupon, and then changed it to a FLEX coupon, the refund penalty provided for by the SMART coupon will still apply if you cancel the FLEX coupon.

• If a return journey made up of coupons from different fare categories is cancelled, the most restrictive fare category will apply. For a ticket consisting of a FLEX coupon and a SMART coupon, the SMART cancellation conditions will apply.For non-refundable fares, the YQ surcharge will not be refunded.

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The Fare Categories entitle you to the following services (‘services included’): o Business class travel o Priority access at airports o Access to lounges depending on the Fare Category (access to lounges is subject to local regulations. For information on pets and assistance animals, please contact the airports concerned and refer to our sections ‘preparing for your trip’, ‘our airports’ and ‘optional services’) o One piece of cabin baggage, maximum dimensions 55 cm long, 35 cm wide and 25 cm high, and one accessory, with a maximum total weight of 18 kg o Two hold baggage items weighing 32 kg, total dimensions per baggage item 158 cm (Height + Length + Width) o Gourmet menus on board o Free, unlimited high-speed Wi-Fi

• La Compagnie also offers passengers a choice of optional services (see dedicated pages on the website).

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The ticket is strictly personal and named and cannot be transferred by any means to a third party.

• For sales made on La Compagnie’s website, corrections to the passenger’s name or date of birth or information specific to the initial passenger appearing on the travel document are possible up to 2 hours before the departure of the outbound flight for a fee of EUR100/USD110, via Customer Service.

• For sales made to La Compagnie’s Customer Service department for which the need for correction is attributable to our agents, correction is possible free of charge up to 2 hours before the departure of the outbound flight.

• Name correction refers to a misspelled name that needs to be changed to match the passenger’s identity on their travel documents.

• Only for tickets purchased in Italy: minor errors in the spelling of the name on the coupon — such as an amendment or omission of a letter, or the deletion of the passenger’s middle or third name or surname — can be corrected free of charge and without a time limit. It is stipulated that these corrections are only authorised when they concern the original ticket holder.

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Passengers who do not amend or cancel their coupon at least 2 hours before the check-in deadline, and who do not arrive to board the flight, are considered as no-shows.

• No refunds or amendments to the booking will be made in the event of a no-show, regardless of the fare chosen by the passenger at the time of ticket purchase, with the exception of government taxes and fees.

• If the no-show occurs on the outbound journey, the return coupon will automatically be lost without any possibility of reactivation. Only for tickets purchased in Italy: if the passenger has missed the first coupon of the flight or has not used it for any reason, but still wishes to take the next flight (in the case of a trip with several coupons) or the return flight (in the case of a return trip) as originally booked, without any amendments to the fare or itinerary, they must inform La Compagnie within 24 hours of the departure time of the unused flight, solely by calling the number +33 (0)2 8148 0361 or by sending an e-mail to contact@lacompagnie.com. You must contact us at least 2 hours before the next or return flight, even if this is within 24 hours of the first or unused outbound flight. Failing this, La Compagnie may, subject to seat availability, charge the difference between the initial fare and the highest fare in the same category when the coupon is reissued.

• Certain taxes and government fees relating to the passenger’s actual embarkation may be refunded at the passenger’s written request. No penalties or administrative charges will be applied for requests made online.

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0 to 2 years old without a seat: until the day before their 2nd birthday, children travel at a reduced fare equal to 10% of the fare applied to the accompanying adult. Any ticket issued to a passenger aged 0 to 2 years entitles them to the same baggage as the adult fare categories.

• 0 to 2 years with a seat: choice of PROMO, SMART or FLEX fare, without a discount. Accompanying adult compulsory.

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Elements

Ticket validity
12 months maximum from the date of issue of the outbound coupon

Use of coupons
In full and sequential order compulsory*

Ticket resale
Not authorised

No-shows
No refund or amendment possible and the return coupon is lost*

Services included
Included in bookings at fares available on the La Compagnie website

Optional services
Subject to payment of an additional charge and to compliance with the defined deadlines and quotas (see dedicated pages)

Identity correction
Up to 2 hours before departure for EUR 100 / USD 110 (to match the same passenger’s travel documents only)*

*Unless expressly stated otherwise.

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PROMO fare

• The specific terms and conditions for each promotion will be specified for each promotional offer. SMART fare Amendments:

• Authorised up to 2 hours before the use of the outbound or return SMART coupon, without penalty. o A fare adjustment may be applied if the initial fare is not available. Refund:

• Up to 2 hours before the use of the outbound coupon, the SMART coupon is refundable with a penalty of EUR 500/USD 600.

• No refunds will be given for partial use of the coupons, including after the outbound coupon has been used. FLEX fare Amendments:

• Authorised up to 2 hours before the use of the outbound or return FLEX coupon.

• A fare adjustment may be applied if the initial fare is not available. Refund:

• FLEX coupons are fully refundable at no charge up to 2 hours before use.

• Once the outbound FLEX coupon has been used, the reimbursement of the return coupon will be calculated by deducting the outbound coupon fare, in the most restrictive fare category of the booking.

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Category

PROMO
Amendment: Subject to specific conditions advertised for each promotion
Refund: Subject to specific conditions advertised for each promotion

SMART
Amendment: Up to 2 hours before departure for outbound and inbound flight, no amendment charge, subject to fare adjustment
Refund: Before outbound ticket: USD 500 / USD 600. After using the outbound coupon: non-refundable

FLEX
Amendment: Up to 2 hours before departure for outbound and inbound flight, no amendment charge, subject to fare adjustment
Refund: Before outbound ticket: full. After using the outbound coupon: return partially refundable, free of charge

Children aged 0 to 2 without a seat
Amendment: 10% of the accompanying adult’s fare
Refund: 10% of the accompanying adult’s fare