FARE CONDITIONS

Conditions of use andamendment of tickets

• In the event of a change in fare category, the new fare category must be at least equal to or greater than the old category. For example, a SMART coupon can be changed to a FLEX coupon, while the reverse is not allowed.
• In the event of a change in seasonal pricing, the price of the new reservation must be at least equal to or greater than the old reservation.
• In case of amendment of the outbound and return tickets before use of the outbound coupon, the amendments may result in a fare adjustment on all the coupons making up the tickets.
• Where the Passenger has a credit note or travel credit, its use remains subject to the specific conditions communicated when it was issued.

·       The Fare Categoriesprovide entitlement to the following services ("services included"):

o  Priority access at airports

o  Access to lounges depending on the Fare Category (access to lounges issubject to local regulations. For pets and service animals, check with therelevant airports and see our “prepare for my trip”, “our airports”, and“optional services” sections)

o  One piece of cabin baggage, maximum dimensions of 55 cm in length, 35 cmin width, and 25 cm in height, and one small bag, for a maximum total weight of18 kg

o  Two 32 kg checked bags, total size per bag of 158 cm (Height + Length +Width)

o  A meal and a snack

·       The Company also offersoptional services, which can be chosen by passengers (See dedicated pages onthe website).

• A passenger who does not amend or cancel their coupon at least 2 hours before the check-in deadline, and who does not show up for boarding the flight, is considered a no-show.
• No refund or amendment of the reservation will be granted in the event of a no-show, regardless of the fare chosen by the passenger when purchasing the tickets, except for government taxes and fees.
• If the no-show occurs on the outbound journey, the return coupon will be forfeited automatically and cannot be reactivated.

Some government taxes and fees related to theactual boarding of the passenger may be refunded upon written request by thepassenger. No penalties or administrative fees will be applied for requestsmade online.

• • Some services offered by DreamJet may result in the collection of Service Fees separate from the airfare.
  • The applicable Service Fees will be communicated to the Passenger before the Reservation is finalized and, where applicable, appears on the order summary.
  • Service Fees are non-refundable unless otherwise provided.
  • For sales made on the La Compagnie website, corrections to the passenger's name, date of birth, or information specific to the initial passenger appearing on the travel document can be made up to 2 hours before the departure of the outbound flight for a fee of EUR 100 / USD 110, via the Customer Service department.
  • For sales made via La Compagnie’s Customer Service department and for which the need for correction is attributable to our agents, corrections can be made free of charge up to 2 hours before the departure of the outbound flight.
  Name correction covers a misspelled name thatneeds to be changed so that it matches the name on the passenger’s traveldocuments

• 0 to 2 years without a seat: up to the day before their 2^nd birthday, children travel at a reduced rate equal to 10% of the rate applied to the accompanying adult. Any ticket issued to a 0-to-2-year-old passenger is entitled to the same baggage as the adult fare categories.
• 0 to 2 years with a seat: choice of PROMO, SMART or FLEX fare, with no discount. Must be accompanied by an adult.

2.1.  PROMO fare

Thespecific terms and conditions for each promotion will be specified for eachpromotional offer. The special conditions attached to each promotional offerwill prevail over these Fare Conditions for the matters they govern.

2.2.  SMART fare

2.2.1.   For SMART fares fromthe United States

Amendments for travel from the United States:

• Allowed up to 2 hours before using the outbound or return SMART coupon, with no penalty.
• A fare adjustment may be applied if the initial fare is unavailable.

Refund:

• The SMART coupon is non-refundable, both before the start of the journey and at the time of the return flight

2.2.2.   For SMART fares fromEurope

Amendments for travel from Europe:

• Allowed up to 2 hours before using the outbound or return SMART coupon, with a penalty of EUR 250.
• A fare adjustment may be applied if the initial fare is unavailable.

Refund:

• The SMART coupon is non-refundable, both before the start of the journey and at the time of the return flight

2.3.  FLEX fare

Amendments:

• Allowed up to 2 hours before using the outbound or return FLEX coupon.
• A fare adjustment may be applied if the initial fare is unavailable.

Refund:

• FLEX coupons are fully refundable free of charge up to 2 hours before the outbound coupon is redeemed.
• • Once the outbound FLEX coupon has been used, refund of the return coupon will be calculated by deducting the one-way coupon fare, in accordance with the refund terms provided for in the General Conditions of Carriage.

Version applicable as of September 1, 2026.

For reservations prior to this date, pleasecontact our customer service department.

From France: +33 9 88 29 01 35 (free, dependingon your carrier’s rates). Daily from 8:00 a.m. to 6:00 p.m. (Paris time)

From the USA: 1-800-218-8187 (toll-freefrom a US number). Daily from 9:00 a.m. to 9:00 p.m. (New York time)

From Italy: 02 8148 0361 (free, dependingon your carrier’s rates). Daily from 8:00 a.m. to 6:00 p.m. (Milantime)

From ABROAD: +33 9 88 29 01 35 (free,depending on your carrier’s rates). Daily from 8:00 a.m. to 6:00 p.m.(Paris time)